FAQ

Trade-In Program FAQ
FAQ What are “tradable” PC games?  It’s simple: games that you can trade back in for credit when you are done playing them. Mind-blowing, right? Consol...
Fri, 16 Aug, 2019 at 7:04 AM
Purchase Information and Support
We have provided below the commonly asked questions for purchasing on Direct2Drive. Are there any restrictions on items I can buy? Games may be offered...
Fri, 30 Aug, 2019 at 6:31 AM
How to Use the Contact Form for Digital Support
  It's easy! You can simply submit your inquiry by Creating a Ticket on the right of the page. Our tech support is available to you during the followi...
Fri, 30 Aug, 2019 at 6:32 AM
What is Direct2Drive's Refund Policy
Refund Policy: While we do note prior to checkout that all Digital Sales are final, your satisfaction is important to us.  Our Customer Support Team will d...
Fri, 30 Aug, 2019 at 6:42 AM
Tech Support Hours of Operation
Our Technical Support site is open 7 days a week, 24 hours a day, 365 days a year to receive your support question submissions! Please note our hours of...
Fri, 30 Aug, 2019 at 6:47 AM
Gamefly Digital has Moved to Direct2Drive FAQ
We have provided below the commonly asked questions for purchasing on Direct2Drive. Are there any restrictions on items I can buy?  Games may be offere...
Wed, 21 Aug, 2019 at 4:01 AM
How to Enter a Coupon Code or Credit
To enter a coupon code or credit you have received from Direct2Drive, Create an account, or log into your account in the top right of the website, and add a...
Fri, 30 Aug, 2019 at 6:53 AM