Download Help

Download Freezes or has an Error
This error may be caused by a firewall that is not configured. Please make sure that you have added the game setup file to your exceptions/permissions in yo...
Sat, 31 Aug, 2019 at 5:34 AM
Steam DLC Guide
The following guide is to help you with redeeming your Downloadable Content (DLC) on Steam, and how to verify that all of the content is included.   First,...
Sat, 31 Aug, 2019 at 5:37 AM
Uplay Download Guide
The following guide is intended to assist you with downloading and installing a Uplay Key title purchased on Direct2Drive.  If you need assistance playing ...
Sat, 31 Aug, 2019 at 5:41 AM
D2D Download Guide
Please see the following steps to start your download through your Direct2Drive account: Log into your account and then proceed to your "My Games&q...
Sat, 31 Aug, 2019 at 5:43 AM
Downloading EA Games on the Origin Client
Please follow these steps to download your EA PC Game on Origin: Step 1: Locate your Key To locate your Game Key on the Direct2Drive Web Site Log into yo...
Sat, 31 Aug, 2019 at 5:46 AM
New Purchase Shows a Keys Button but no Download Button
This guide is for new purchases that do not offer a download option: Please check in the Key Page first. There you will see the instructions for your speci...
Sat, 31 Aug, 2019 at 5:51 AM
How to Increase Download Speeds
We'd like to offer some tips and information for you to judge your download speed and get the most out of your connection. Our servers have uncapped ba...
Sat, 31 Aug, 2019 at 5:52 AM
Download Troubleshooting Checklist
Here are some tips to check if you're having some trouble with downloading:   Antivirus software, toolbars, and other programs may cause trouble when...
Sat, 31 Aug, 2019 at 5:54 AM
Download Preparation Guide
For a better download experience: Turn off all other internet applications. Have your computer dedicated to your download only. Depending on your compu...
Thu, 22 Aug, 2019 at 7:21 AM
General Guide to Using the Steam Client
The following guides are meant to assist you with downloading and installing a Steam Key title purchased on Direct2Drive.  If you need assistance playing y...
Sat, 31 Aug, 2019 at 5:57 AM