General Help

Adding Exceptions to your Firewall
Below are some of the most commonly used firewalls on the market. It is very important that you add the exe for your game to your firewall so your game can...
Fri, 23 Aug, 2019 at 5:35 AM
Game Asks to Insert the CD
Have you updated your Direct2Drive downloaded title with a publisher released patch?  This error is most common if you attempt to patch your D2D title wi...
Sat, 31 Aug, 2019 at 6:03 AM
How to Take a Screenshot
Please see the below methods to take a screenshot as they vary by Operating System: Note: When attaching a screenshot to your support request, the screensh...
Thu, 22 Aug, 2019 at 6:51 AM
Pre-Purchase Information
What is a Pre-Purchase? A Pre-Purchase is an order for a game that is not yet available to retailers but will be ready to download soon so it is available....
Sat, 31 Aug, 2019 at 6:05 AM
Nothing Happens When Game is Launched
This can happen when Windows is blocking the file from opening. The game will appear to start and then do nothing. You may not see the message stating the W...
Sat, 31 Aug, 2019 at 6:06 AM
How to Contact Publisher Support
On the Direct2Drive Website, navigate to your games product information page. The information for your game's publisher will be located on the right si...
Sat, 31 Aug, 2019 at 6:06 AM
Tips for Configuring your Windows Firewall
To ensure you can play your games, check out the information below on how to manage Windows 7 and Vista blockers. If your Windows Firewall is not configure...
Sat, 31 Aug, 2019 at 6:07 AM
Is DLC Purchased on Direct2Drive Compatible with Base Games from Other Vendors?
This varies from product to product, but using these guidelines can help to prevent any accidental purchases of incompatible software! In most cases. DLC...
Sat, 31 Aug, 2019 at 6:08 AM